ORDER TIMELINE
Our company handcrafts all products within 15-20 business days. That is how long it takes to make them, not necessarily when you will receive them. Shipping times will be added to the end of the processing times.
We do have numerous ready to ship items. If you have a question, just ask!
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade. Both are handmade but the pre-made is shipment ready while the made-to-order products take 15-20 business days to be created for you. Look for the following image if a product is ready for shipment immediately:
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* 3D printed products are not designed to hold water.
* Vinyl products always use a commercial grade vinyl. They can be hand washed normally. Do not soak or place in dishwasher for best outcome.
* Cookie Cutters (also 3D printed) can be hand washed but should not be placed in the dishwasher.
* All other products will come with care instructions, if appropriate.
3D Printing Color Chart
You can find this on each order page but here it is for reference as well.
SHIPPING
Our company ships through the following carriers
*USPS primarily. We may, at times, choose another shipping method if it is more appropriate for your order.
International shipping
We happily support and love our international customers.
We ship all International products through USPS.
A Treasured Home is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
Cost calculations
We know that shipping is expensive. We do our best to provide our customers with a great experience from start to finish. This is why we are currently offering free domestic shipping on almost every item in our shop. We also are offering a flat rate fee for International customers.
Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 15-20 business days to be handmade.
RETURNS
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned past our return period
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@atreasuredhome.com